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Admissions Support Specialist

Admissions Support Specialist

Requisition ID 
2017-2647
# of Openings 
2
Employment Status 
Full Time
Posted Date 
11/24/2017
Job Family 
Sales
Company 
ECPI University
State/Province 
VA
City 
Virginia Beach

More information about this job

Overview

 

ECPI University’s Admissions Support Center is seeking out-going, goal- oriented and motivated individuals to join our Admission Support team. The Admissions Support Representative (“ASR”) will assist qualified prospective students in scheduling an on-campus admissions interview in an efficient, professional and supportive manner.

Responsibilities

  • Make timely initial contact with prospective students who express interest in ECPI University or our programs. 
  • Communicate with prospective students by telephone, text messaging or e-mail to schedule appointments for on-campus visits.
  • Provide excellent customer service to prospective students through consistent and effective outreach and follow-up.
  • Maintain accurate and complete records of all contacts and activities with prospective students. 
  • Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, state and federal laws and accrediting body regulations.
  • Demonstrate knowledge of University programs, policies and procedures.
  • Other duties as assigned.

Qualifications

Education/Experience:

  • Bachelor’s degree preferred.
  • Experience in phone sales, including appointment setting and commitment to follow-up skills.
  • Data base entry and reporting or CRM system experience.
  • Three to five years of successful work experience in a position requiring medium to heavy customer service interaction such as a call center, hotel desk, insurance office, law office, bank teller, doctor’s office, retail floor sales, customer service desk, etc.

Skills/Abilities:

  • Ability to work flexible schedule including nights and weekends.
  • Excellent customer service skills including the ability to listen well and follow up with good questions in order to quickly understand and accurately identify the prospective student’s needs. 
  • Proven ability to excel in a high volume telephone and customer service position.
  • Excellent oral and written communication skills.
  • Effective computer skills.
  • Demonstrated ability to work effectively both independently as well as part of a team.
  • Ability to utilize professional knowledge and perspective to relate to new and prospective students, establish rapport and add to the student experience.

 

Do you want to make a difference? If so, then ECPI University may be the place for you. We are seeking professionals with the experience and knowledge to help transform the lives of our students.

ECPI University, with campuses in Virginia, North Carolina, South Carolina, Florida and Online, is a recognized leader in awarding STEM+H degrees through innovative delivery of education to meet the needs of military and new-traditional students. ECPI University offers Master’s, Bachelor’s, and Associate’s degrees, and certification training in Technology, Health Science, Business, Criminal Justice and Culinary Arts. For over 50 years, ECPI University has been helping students achieve their educational and career goals in a hands-on, student-centered environment, while working collaboratively with employers to ensure our graduates have the knowledge and skills they need to be successful. Growth at our university creates the need for dynamic, caring professionals who are dedicated to making a difference in people's lives. 

 

What does ECPI University have to offer?

  • Professional work environment 
  • Talented and committed co-workers 
  • An opportunity to make a difference while expanding your knowledge, skills and professional network 
  • Competitive compensation & benefits plan 

ECPI University is proud to be an Equal Opportunity Employer.

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