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Student Services Coordinator

Student Services Coordinator

Requisition ID 
# of Openings 
Employment Status 
Full Time
Posted Date 
Job Family 
Administrative Support Workers
ECPI University
Newport News

More information about this job


We are currently seeking a Student Services Coordinator to work closely with our students for the purpose of promoting student success and retention.  The Student Services Coordinator is responsible for receiving, imaging and/or entering student records information, overseeing the purchase, inventory and distribution of University Bookstore apparel and supplies, coordinating the campus transfer of credit process, and receiving student tuition payments.



  • Ensuring all official student records are received and imaged, to include: official Proof of Graduation (POG), postsecondary transcripts, and official University documents as required per University policy.
  • Providing official and unofficial student transcripts within the timelines established by the University Registrar’s office and as requested by the student.
  • Accurately inputting student information in the University's CampusNexus student data management system.
  • Ordering books, e-books, apparel, and traditional bookstore supplies; performing routine inventory audits.
  • Coordinating the campus transfer of credit process. Responsible for receiving official post-secondary transcripts, routing to the appropriate Academic Officials, and posting transfer credits awarded in the official academic record in a timely manner.
  • Receiving student tuition payment process to include institutional and third party loan programs and various tuition assistance programs. Providing billing for all tuition reimbursement programs to include employer, Vocational Rehabilitation, Military Tuition Assistance, Workforce Investment Act, etc.
  • Conducting exit reviews with graduating students to provide information on student loan exit counseling and discussion of any ECPI University account balances.
  • Upholding student educational privacy as stated in the Family Educational Rights and Privacy Act (FERPA) and University policy. Responsible for ensuring all student education record requests adhere to these policies.






  • Bachelor’s degree preferred.
  • 2-3 years of related experience. 
  • Any equivalent combination of education, experience, and/or training.



  • Proficiency in Microsoft Office
  • Proficiency in CampusNexus Student database, preferred.
  • Well-developed oral and written communication skills.
  • Excellent organizational and analytical skills.
  • Ability to quickly master new methodologies, technologies and systems.
  • Ability to handle a high pressure environment with significant timeline pressures.
  • Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service.
  • Ability to work independently and with a team as well as with various constituents

Do you want to make a difference? If so, then ECPI University may be the place for you. We are seeking professionals with the experience and knowledge to help transform the lives of our students.

ECPI University, with campuses in Virginia, North Carolina, South Carolina, Florida and Online, is a recognized leader in awarding STEM+H degrees through innovative delivery of education to meet the needs of military and new-traditional students. ECPI University offers Master’s, Bachelor’s, and Associate’s degrees, and certification training in Technology, Health Science, Business, Criminal Justice and Culinary Arts. For over 50 years, ECPI University has been helping students achieve their educational and career goals in a hands-on, student-centered environment, while working collaboratively with employers to ensure our graduates have the knowledge and skills they need to be successful. Growth at our university creates the need for dynamic, caring professionals who are dedicated to making a difference in people's lives. 


What does ECPI University have to offer? 


  • A focus on students and academic excellence 
  • Small class sizes 
  • Professional work environment 
  • Talented and committed co-workers 
  • An adult-focused accelerated schedule 
  • An opportunity to make a difference while expanding your knowledge, skills and professional network 
  • Competitive compensation & benefits plan 

ECPI University is proud to be an Equal Opportunity Employer.

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