Student Success Coordinator

This is not a Remote position.  This position is based at our Newport News, VA campus location.

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model.  Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits, some of which are highlighted below:

• Tuition scholarship program available to employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• 401(k) participation with possible employer contributions

We are currently seeking a Student Success Coordinator with excellent customer service skills who thrives in a fast paced, challenging work environment.  This position is responsible for planning, implementing, promoting and administering a comprehensive student success program.  The Student Success Coordinator will work closely with University student services departments, faculty, and community groups for the purpose of promoting student success and retention.

Skills:

• Ability to multitask in a fast-paced work environment
• Ability to create and maintain relationships and trust
• Excellent customer service skills
• Desire to help others achieve their goals
• Excellent oral, written and telephone communication skills
• Ability to quickly master computer applications
• Detail oriented
• Motivated, self-starter
• Ability to meet & exceed goals
• Ability to work effectively as part of a team

Experience:

• Familiarity with student success and retention strategies
• 1-2 years sales experience including telephone appointment setting, interviewing and follow-up preferred
• Experience in postsecondary education preferred 

Education: Bachelor's degree or equivalent combination of education and experience.

ECPI University is proud to be an Equal Opportunity Employer.