IT Support

This position will be based at our Glen Allen, VA campus location

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model.  Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits to full-time employees, some of which are highlighted below:

• Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• PTO and holiday pay
• 401(k) participation with possible employer contributions
• Part-time and Adjunct employees have a different list of benefits that can be provided when requested

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

• Install desktop operating systems.
• Configure and troubleshoot hardware. 
• Monitor and respond to helpdesk requests.
• Gather support issues information and analyze the symptoms and figure out the underlying problem.
• Escalate helpdesk requests to tier 2 and tier 3 personnel.
• Assist students, faculty, and staff with access to IT services provided.
• Create student accounts before each term start. 
• Manage the network cable plant. 
• Configure and manage classroom images.
• Maintain software and hardware inventories.
• All other duties and responsibilities as assigned.

Education/Experience

• AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
• 0-5 years previous experience as a consumer support technician
  
  

 Skills/Abilities

• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented
• Ability to lift 5-25 pounds safely 

ECPI University is proud to be an Equal Opportunity Employer.